An Example Of Listening To Your Customers
Here is the good part. Dropbox was actually listening to what people were saying online and participating in the conversation! They were participating in conversations online where people hang out socially. It’s a simple concept but it’s still amazing that many companies haven’t figured it out yet. Dropbox then followed up that listening with an update to their blog post explaining the changes to their terms of service, etc in more detail. Their customers still had concerns about what was explained so a second update was added to the blog post explaining in even more detail what the changes would mean for each user. Go Dropbox!
Dropbox reworked the wording in their TOS and posted another blog post and posted also to Twitter -> http://blog.dropbox.com/?p=867